Frequently Asked Questions

A: Kipling's name was inspired by the author of The Jungle Book, Rudyard Kipling. To learn more about our history, click here .

A: Most of our bags come with a furry monkey or metal monkey keychain, but not all of them. Check out the features tab on each product page to find out if a monkey is included with your purchase. You can also pick up an extra monkey or two here!

A: Kipling North America is headquartered in Jersey City, NJ. The Kipling global headquarters is located in Bornem, Belgium.

A: We’re so glad you asked! You can learn more about events and promotions by joining the Kipling Rewards program, signing up for emails, or following us on social.

A: Yes! We offer a limited warranty that covers any defects in materials or workmanship for one year from date of purchase. To learn more, click here

A: Our crinkle nylon handbags, backpacks, totes, accessories, and luggage can be softly cleaned with a wet cloth. Simply wipe the outside fabric and hang to dry.

In case of a deep stain, clean the fabric with a cloth or soft brush using water and mild soap. Be sure to limit the exposure to direct heat or sunlight to avoid fading, avoid bleach, and do not soak in water.

Insider tip: Use caution when carrying a light bag while wearing dark colored denim to prevent color transfer.

A: Product measurements are listed under the description tab on each product page. Product measurements are taken as follows:

Drop length
The distance between the strap and the body of the bag, measured from the center of the strap to the center of the top of the bag. The drop length measurement allows you to figure out where exactly the bag will fall on your frame.

Height
The top-to-bottom distance measured of the body of the bag.

Length
The distance measured for the body of the bag, taken from side-seam to side-seam.

Width
The distance of the side of the bag, measured along the bottom of the bag.

A: In an effort to save trees we have stopped printing a catalog, but you can see a complete list of our products here!

A: If you have an account with us, you can check your order status upon login. If you do not have an account, you can access your order status here.

A: Once we receive your order, we get started right away so we cannot change or cancel your order at that time. Don’t worry! Once you receive your order, you can return it and order something new!

A: We offer ground, 2-day, and overnight shipping. Please visit our shipping page for more information.

A: You can easily return your new or unused merchandise within 45 days of your purchase. To get all of the deets: click here.
Extended Holiday Returns: Items purchased from 11/15/21 – 12/31/21 can be returned through 2/15/22

A: Yikes! We’re sorry about that. Give our Customer Service Department a call at 833-874-1048.

A: You may request a one-time price adjustment if a permanent price reduction was made on full price merchandise within 14 days of the ship date.
Please note, we do not price adjust promotional merchandise. Thank you for understanding!

A: You can access Tangibee from our product pages, which allows you to compare size and view airline restrictions. We also encourage you to contact your airline prior to departure.

A: Yes, we’d love to be part of your corporate event! For details on corporate apparel contact us at kipling_consumer@vfc.com or give our customer service team a call at 833-874-1048.

A: Please contact our customer service team at kipling_consumer@vfc.com or call 833-874-1048.

A: Please contact KiplingUSA_MediaContact@vfc.com with any press or advertising inquires.

A: A good start is tagging your social content with #MyKipling! You can also send us a DM on our Instagram account or reach out to our PR team at KiplingUSA_MediaContact@vfc.com.

A: Yes, you can return your bracelet within 45 days after the date of purchase. Learn more about our return policy here.